Service Manager (m/f/d)

REFERENCE NUMBER:

566053/1

MY DUTIES:

- Manage and steer the GDP Support Team
- Manage incident coordination and related escalations out of the GDP team
- Design, implement and maintain the GDP CMDB
- Built up, improve and own the GDP incidence, problem and change management process
- Create and maintain the GDP service description
- Build up and improve the SLA monitoring according to the business needs

MY QUALIFICATIONS:

- Solid understanding / hands on experience with ITIL processes especially in an agile environment
- Experience in Incident, Problem and Change Management
- Experience in leading / steering platform support
- Solid understanding of modern data and cloud technologies (e.g. Containerization, Big Data, Data Science, Event Processing, Cloud Computing etc.)
- Experience in setting up SLAs according to business requirements as well as in implementing, monitoring and reporting SLAs within the product team
- English skills

MY BENEFITS:

- Possibilities to work from home

ABOUT HAYS:

IT specialists hold all the cards: for its customers in industry and the public sector, Hays is looking for motivated employees who like looking at the bigger picture and growing with new challenges. We make sure that you benefit from our many years of experience in IT recruitment and will find you the right role to suit your skills and interests – all completely free of charge to you. Register with us and reap the benefits of job offers that are both interesting and relevant to your skills and experience.

MY CONTACT AT HAYS:

My contact person
Felix Röhle

Reference number
566053/1

Contact
E-Mail: [email protected]