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Service Manager ITIL
Eingestellt von Randstad (Schweiz) AG
Projektbeschreibung
Randstad IT Professionals is actively looking for a SERVICE MANAGER for one of our major clients, a global bank headquartered in Zurich.
The Service Manager role is part of an integrated Global Service Management team where candidate is required to have experience, influence and judgment to effectively manage the Service Management Function.
This includes but is not limited to the following activities:
- Actively manage the assigned IT Service Portfolio and maintain a regulation-compliant Service Catalogue as well as its supporting Service and Operating Level Agreements (SLA/OLA). This includes monitoring, governance, reporting of SLA/OLA trends and tracking of Service Improvement Plans
- Assure end to end IT Service ownership and IT Service related financial management for all IT Services.
- Optimize IT Service value by enabling correlation of cost to service while continuously monitoring the IT Service quality.
- Execute assigned roles and responsibilities as per PTG governance model and IT Service Management Operating Model.
REQUIRED SKILLSnon EU/EFTA Citizens cannot be considered.
The Service Manager role is part of an integrated Global Service Management team where candidate is required to have experience, influence and judgment to effectively manage the Service Management Function.
This includes but is not limited to the following activities:
- Actively manage the assigned IT Service Portfolio and maintain a regulation-compliant Service Catalogue as well as its supporting Service and Operating Level Agreements (SLA/OLA). This includes monitoring, governance, reporting of SLA/OLA trends and tracking of Service Improvement Plans
- Assure end to end IT Service ownership and IT Service related financial management for all IT Services.
- Optimize IT Service value by enabling correlation of cost to service while continuously monitoring the IT Service quality.
- Execute assigned roles and responsibilities as per PTG governance model and IT Service Management Operating Model.
REQUIRED SKILLSnon EU/EFTA Citizens cannot be considered.
Projektdetails
Geforderte Qualifikationen
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Kategorie:
Sonstiges