Service Manager IT Support Process (m/f/g)

hrServices GmbH is an IT personnel service provider based in Würzburg and is part of HOCH. REIN GROUP. The Group is a globally active, medium-sized Holding Company. Our Field Of Activity includes technology, energy, The Future and Innovation. For one of our Customer at the Hannover Site, we are looking for a Service Manager IT Support Process (m/f/g) for a Project suburb at the next possible time.

Your tasks:

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Analyzing the current Knowledge Management processes and maturity within IT Department
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Analyzing the current available Support Models / Knowledge Base article for Global Service Desk / 2nd Level Support teams to support IT Services color:#000000;">Provide suggestions for enhancing the current process implementation and quality of Knowledgebase article
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Identification of potential areas to support with Knowledgebase article for User Self-Service
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Creation and maintenance of Knowledgebase article
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Creation of documentation and training material
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Performing trainings, guidance and assistance for stakeholder (e.g. Application Manager / Service Owner)

Key Skill Requirements:

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clear understanding of the ITIL framework (min. ITIL V3 Foundation certification)
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proven experience in IT Service Management
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understanding of Cloud models like SaaS, PaaS, IaaS
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good knowledge of ITSM tools (ServiceNow preferred)
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basic understanding of Application Support, Project Management methods (e.g. Agile)
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basic technology understanding SAP IS-U / ERP / HANA
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having a proactive analytical approach
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strong focus on independent working and results
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strong communication and presentation skills verbal and written (German/English)
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ability to prepare summaries for mid- and top-management

You can look forward to it:

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Plannable project duration
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very good project conditions

Does that Sound exciting to You?

Then we look forward to Receiving your meaningful Application.