Service Manager Enterprise DWH (m/f/d)

REFERENCE NUMBER:

713942/1

MY DUTIES:

- Responsibility to meet the daily and monthly operational SLAs in respect to timeliness, correctness and completeness of data
- Leading and moderating production operations
- Managing operational retros
- Dispatching daily incidents / actions from calls
- Managing BLOCKER incident escalation as well as innovation rollout planning
- Monthly service review and participation in monthly consumer service calls
- Supporting operations onboarding/upskilling – mainly DevOps Team
- Reviewing of existing process(es) and identifying room for improvement (efficiency, streamlined processes, optimization of (delivery) timelines, automation, removing technical debt…)
- Defining and improving operational steering instruments and documents (e.g. INC/PRO/Delivery dashboards, Operations manual)
- Identifying critical bottle necks in the current process and providing options how to solve the issues
- Creating mindset and enabling the team to deliver agreed improvements of the 3 major KPIs (completeness / correctness / timeliness)
- Driving improvements in alignment with the priorities of the leadership of DWH
- Close collaboration with all other product streams

MY QUALIFICATIONS:

- Structured and organized
- Experience in leading an internationally distributed team
- Hands-on experience and strong execution and problem-solving focus
- Experience in Service Management in a data driven environment (preferably DWH)
- ITIL understanding
- IT background
- Best practices from peers with a similar setup
- Proactivity, responsibility, and endurance to stabilize a complex service
- Fluent in English (German or another CEE language is appreciated, but not mandatory)

MY BENEFITS:

- International client
- Remote and on-site split

ABOUT HAYS:

IT is and always has been our core business that laid the foundation for Hays' success. We are the biggest privately owned IT recruitment agency in Germany and offer the best jobs for every career level – whether you are interested in vacancies in agile SMEs or international DAX groups. Hays masters the entire IT job spectrum, from support to software architecture or digitalisation – thanks to our broad portfolio, we have something for everyone. In the last decades, we were able to support numerous IT experts with choosing the right path for a successful career, positioning ourselves as their lifelong partner. Our highly specialised consultants can cater to your every wish and expectation and will prepare you for interviews and contract negotiations. Give it a try and learn what the market has to offer – our services are free of charge, non-binding and discreet! We look forward to hearing from you.

MY CONTACT AT HAYS:

My contact person
Florian Pracher

Reference number
713942/1

Contact
E-Mail: [email protected]