Service Manager Application (m/w/d)

REFERENZNUMMER:

596605/1

MEINE AUFGABEN:

-Daily service management for his application portfolio
- Service performance reporting and vendor management
- Budgeting (run & minor development) and budget compliance
- Invoice verification
- Implementation of improvement activities
- Agree and manage SLA towards business
- Agree and manage OLA towards other services (applicable only for Infra and platform CoEs)
- Maintenance and consistency of the service structure within the service
- Project Management (run smaller projects)
- Service and application harmonization
- Work together with other service managers and HoF to coordinate service development activities
- Work together with Solution Managers in a development / minor enhancement area
- Work together with Project Managers to ensure that service implementations following group IT standards
- Work together with Infrastructure Solution and Service Managers to ensure that Infrastructure changes do not impact application services
- Provide input to the development budget
- Service security, integrity and compliancy

MEINE QUALIFIKATIONEN:

- Education needed for the job Line manager fills in education level, major subject(s) etc. required to be competent in the position
- An academic degree or qualifications required
- Work experience from jobs, functions, industries etc. Line manger fills in required work experience to be competent in the position
- Experience in IT service management
- Experience in Global Production Industry (ideal Metal/Steel) and Supply Chain

MEINE VORTEILE:

- Remote möglich

ÜBER HAYS:

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