Service Management Architect

For our client, an international, well renowned Global organisation, we are currently looking for an experienced Service Management Architect for a project in Zürich.

Start: ASAP

Duration: 3 months with possibility of extension

Location: Zürich

Workload: 100%

Occasional Travels to other client location in Europe might be needed

SERVICE MANAGEMENT ARCHITECT

- Create logical, physical and detailed service designs of service management services (Knowledge, incident, problem, management, request fulfilment, release and deployment management, service reporting, continual service improvement, service level management)
- All designs to be aligned with the procedure interface manuals
- Designed services to be build up and implemented in to the existing environment managed for the client and onboard new countries, server rooms

EXPERIENCE NEEDED:

- Experience with ServiceNow, used as core service management tool
- Multiple experience in writing technical solutions in English
- ITIL process knowledge advantage
- Scope of multiple platforms support, various Middleware, IBM cloud and infrastructure based mainly on the Microsoft tooling (SCCM, SCOM, etc)

LANGUAGE:

- English on a professional level

Michael Bailey International is acting as an Employment Business in relation to this vacancy.