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Service Level Manager/BA for ITSM KPI and Dashboard - Pharma Experienc
Eingestellt von Swisslinx
Gesuchte Skills: Client
Projektbeschreibung
Our pharma client is currently starting a large program which aims to transform the current infrastructure services into a new operating model based on ITILv3. In order to help one of those workstreams, Swisslinx is urgently seeking a Service Manager/Business Analyst for the ITSM KPI Dashboard and KPI.
In this urgent contract, you will be focusing on identifying a suite of operations KPIs designed to monitor and report service performance. This includes operations SLA's and contractually monitored KPI's and dashboards - the purpose is to monitor health & performance, not to enforce contractual conditions. Your tasks will include undertaking a rapid base-lining activity to establish a starting for your work stream, planning and scoping the KPI/dashboard activity for 2013, developing processes for Service Measurement and Reporting, defining a model for dashboard access rights, and designing and deploying and initial version of a dashboard.
In order to be considered for this position, we are looking for an initiative, communicative and analytical individual who is self-driven and has the following skills and qualifications:
- Higher University Degree in IT or similar
- Min. 6 years of experience in Service Level Management including KPI and dashboard reporting
- Min. 6 years of experience in strategic and operations IT Service Management disciplines
- Profound experience with measurement and reporting tools
- Project Management Certificate preferred (PMI, Prince 2, Hermes, etc)
- Min. 3 years of experience in a major pharma company
- Experience in writing technical documentations (ideally GxP compliant)
- Strong English and ideally also German
Do you feel that this might be the next steppingstone for your career? If you possess the above skills and attributes and are interested in this challenge, then please send your full CV and tell us why you think you are the right candidate for this position! We look forward to hearing from you.
The Swisslinx Group provides bespoke recruitment solutions for technology, financial and executive positions in Switzerland, the Middle-East and South East Asia. With more than twenty years experience, our business relationships are driven by integrity, trust and discretion.
Michaela Zahnd
© Copyright Swisslinx AG 2013
In this urgent contract, you will be focusing on identifying a suite of operations KPIs designed to monitor and report service performance. This includes operations SLA's and contractually monitored KPI's and dashboards - the purpose is to monitor health & performance, not to enforce contractual conditions. Your tasks will include undertaking a rapid base-lining activity to establish a starting for your work stream, planning and scoping the KPI/dashboard activity for 2013, developing processes for Service Measurement and Reporting, defining a model for dashboard access rights, and designing and deploying and initial version of a dashboard.
In order to be considered for this position, we are looking for an initiative, communicative and analytical individual who is self-driven and has the following skills and qualifications:
- Higher University Degree in IT or similar
- Min. 6 years of experience in Service Level Management including KPI and dashboard reporting
- Min. 6 years of experience in strategic and operations IT Service Management disciplines
- Profound experience with measurement and reporting tools
- Project Management Certificate preferred (PMI, Prince 2, Hermes, etc)
- Min. 3 years of experience in a major pharma company
- Experience in writing technical documentations (ideally GxP compliant)
- Strong English and ideally also German
Do you feel that this might be the next steppingstone for your career? If you possess the above skills and attributes and are interested in this challenge, then please send your full CV and tell us why you think you are the right candidate for this position! We look forward to hearing from you.
The Swisslinx Group provides bespoke recruitment solutions for technology, financial and executive positions in Switzerland, the Middle-East and South East Asia. With more than twenty years experience, our business relationships are driven by integrity, trust and discretion.
Michaela Zahnd
© Copyright Swisslinx AG 2013
Projektdetails
Geforderte Qualifikationen
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Kategorie:
IT Entwicklung