Service Desk Support

1st line Service Desk Support/Helpdesk/Windows 7/Windows XP/MS Office 2003/2010

An exciting opportunity has arisen for a 1ST LINE SERVICE DESK SUPPORT OFFICER/HELPDESK TO WORK FOR A LARGE GOVERNMENT, PUBLIC SECTOR ORGANISATION BASED IN WARWICKSHIRE.

Commutable from Leamington Spa, Coventry, Redditch, Solihull and Birmingham. The successful candidate will have at least 2 years experience working on a Service Desk and AN EXCELLENT KNOWLEDGE OF SERVICE DESK CALL LOGGING SYSTEMS ALONG WITH ACTIVE DIRECTORY, WINDOWS 7 XP, CITRIX, MS OFFICE SUITE (2010).

Experience of Mcaffey encryption, Lotus Notes and gmail would be highly advantageous

Duties include:
-Receive support calls via the main Service Desk telephone number and to achieve a high number of fixes at that first point of contact.
-Accurately log the details of each support call and actions taken onto the Service Desk call logging system.
- progress chase, monitor and escalate support calls logged.

Please apply online in the first instance.

SmartSourcing provides services as an Employment Agency and welcomes applications from all suitably qualified people regardless of age, race, religion, disability, age, gender or sexual orientation.