Service Desk Support

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I am trying to reach you In reference to the below opportunity, respond with your WORD Resume and contact details if interested. Please feel free to contact me to discuss more about this opportunity.

TITLE: SERVICE DESK SUPPORT

LOCATION: SAVANNAH, GA

DURATION: 6+MONTHS

3RD SHIFT: 11:00 PM - 7:00 AM

TECHNICAL REQUIREMENTS:

Strong Service Orientation
Strong inter-personal skills
Ability to operate effectively in multi-national and multi-cultural business
Disciplined and systematic problem solving skills required
Good analytical and root cause analysis skills
Hands-on work experience with the following:
Windows Operating systems
CLIENTS: Windows XP, Windows 2000, Windows 98
SERVERS: Windows 2000, Windows 2003
Remote desktop connectivity applications,
MS OFFICE SUITE: MS-Word, MS-Excel, MS-PowerPoint, MS-Outlook/Exchange,
Internet browsers (eg Explorer, Netscape, Firefox),
VPN and remote dial-in users
Support for laptop, desktops, and printers
PDA and blackberry support
Others: Adobe Acrobat and other common desktop applications

YEARS OF EXPERIENCE:

6 - 7 years experience in Desktop Support, Information Management, or Customer Service delivery field.
Minimum of 3 years supervisory experience in managing technical help desk/service desk.

CERTIFICATION REQUIREMENTS:

- Preferred MCP/MSCE/MSCA or HDI SCM or Cisco Certified
- ITIL knowledge of V2 or V3 especially on Service Desk, Incident, Problem, and Change Management preferred