Service Desk Operator

Our client, a Government owned corporation, is seeking a Service Desk Operator to join their dynamic team. In this permanent role, you will provide call and fault handling triage activities for business systems.

PRIMARY PURPOSE OF THIS ROLE:

- Continuous monitoring of assets
- A 24x7 central contact/coordination point between External Organisations and maintenance staff
- Initial triage and first point diagnosis for faults

The work undertaken contributes to ensuring the operational safety and integrity of this Government-owned corporation's systems.

ROLE RESPONSIBILITIES:

- Technically competent monitoring of systems and initial triage and first point diagnosis of faults
- Timely and accurate data entry into the maintenance management systems
- Conduct and communication that contributes to a high standard of customer service
- Service delivery that promotes the safety of internal systems

QUALIFICATIONS:

DIPLOMA OF TECHNOLOGY IN ONE OR MORE OF THE FOLLOWING:

- radio engineering
- communications engineering
- electrical engineering
- electronic engineering
- computer science
- information technology or
- qualifications equivalent to the above

KNOWLEDGE & EXPERIENCE REQUIRED:

- A demonstrated commitment to customer service and support and a strong service delivery ethic
- The ability to work effectively in high pressure situations
- The ability to understand issues that may have a high corporate impact and require escalation to management
- An analytical approach to tasks and good problem solving skills
- A demonstrated ability to interpret data and work with limited technical guidance on moderately complex tasks
- A high level of computer literacy skills and experience with management information systems

PLEASE NOTE: SHIFT WORK AS MEMBER OF A 24/7 SHIFT TEAM MAY BE REQUIRED.

IF THIS SOUNDS LIKE THE POSITION FOR YOU PLEASE APPLY NOW. OR FOR MORE DETAILS CONTACT KRISTEN THOMPSON AT CANDLE AND QUOTE JOB REFERENCE NUMBER: 19765