Service Desk Officer

As a Service Desk Officer and a member of the team, you will have a strong focus on customer support and look to resolve incoming requests through effective problem identification and issue resolution methods. To be successful in this role you will have a good technical base and be able to effectively use technology to resolve issues while being able to document all relevant information.

KEY DUTIES INCLUDE:

- Provide first line phone support to users.
- Respond to incoming written requests.
- Document details of each enquiry.
- Resolve issues through the use of technology.

Reporting to the Team Leader and working in a fun team environment, you will need to have excellent communication skills and be confident in your problem resolution ability.

THE SUCCESSFUL APPLICANT WILL HAVE:

- Minimum 2 years experience in IT Service or Support.
- Strong focus on customer service.
- Demonstrated ability to think proactively and problem solve.
- Excellent verbal communication skills.
- Experience working in a fast paced and busy environment.
- A strong work ethic and be willing to go the extra mile with each customer.

This organisation has a great culture that supports and encourages the development of its staff.