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Service Desk Analyst Job
Eingestellt von Yoh
Gesuchte Skills: Client
Projektbeschreibung
JOB RESPONSIBILITIES:
- Service desk analyst position entailing answering calls to assist users with an assortment of hardware and software-related issues.
- Creation of service requests and change orders as reported by customers - escalating to appropriate specialists if unable to resolve issue directly.
- Managing various queues and work flows to ensure Service Level Agreements are met.
- Interacting with customers to gather and relay information as needed.
- Closely adhering to established processes and procedures.
- Answers questions of peers.
- Identifies, prioritizes and resolves some questions and issues independently.
- Participates productively as member of team.
- Completes complex tasks, assignments and defined processes with some level of independence.
- Escalates more complex questions or issues appropriately.
- Complies with contract requirements, business unit rules and related industry and legal regulations.
JOB QUALIFICATIONS:
- High school education or equivalent.
- Requires three to five (3-5) years of general experience, or equivalent combination of experience and college level education.
- Multiple assignments worked and completed simultaneously as directed by leadership
- Excellent written and verbal communication skills and customer service skills, including professional telephone skills.
- Office administrative experience and skills.
- Ability to follow written policies, procedures and guidelines, and give feedback to leadership.
- Strong attention to detail.
- Intermediate-level knowledge of operating systems.
- Self-motivated with good time management and organizational skills.
- Ability to read and interpret basic to moderately complex documents such as operating and maintenance instructions, procedure manuals, and government/healthcare guidelines.
- Basic PC troubleshooting skills.
- Basic familiarity with IT networking and/or California healthcare programs and regulations is a plus.
DISCOVER ALL THAT'S POSSIBLE WITH YOH. APPLY NOW.
Yoh is a professional staffing provider with over 70 years of experience in the short- and long-term staffing services industry.
Yoh, a Day and Zimmermann company, is an Equal Opportunity Employer, M/F/D/V.
Tax Term: CON_W2
J2W: INFOTECH
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Ref:
YFS/Aviation: IT & Telecom
Projektdetails
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Einsatzort:
Los Angeles (Downtown), Vereinigte Staaten
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Projektbeginn:
asap
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Projektdauer:
Keine Angabe
- Vertragsart:
-
Berufserfahrung:
Keine Angabe
Geforderte Qualifikationen
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Kategorie:
IT Entwicklung