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Service Desk Agent - Support/Windows 7/G Suite/German
Eingestellt von ITech Consult
Gesuchte Skills: Support, Citrix, Client, Network
Projektbeschreibung
Service Desk Agent - Support/Windows 7/G Suite/English/Professional
ABOUT US: ITech Consult AG is a certified ISO 9001/2008 company, located in Germany, Great Britain and Ireland. ITech is specialized in delivering ICT candidates for contract work. We were founded in 1997 by IT professionals; Dictionary Dictionary You are right.
REFERENCE NO .: 916330SH
ROLE: Service Desk Agent - Support/Windows 7/G Suite/English/Professional
LOCATION: Zurich and Region
INDUSTRY: IT
WORKLOAD: 100%
START: ASAP
DURATION: initially 6 months
Project:
-On behalf of our International Client with IT-Technology, ITech Consultant with a dedication and passion for IT Support.
Tasks:
-Providing First Level IT support via telephone, email, remote tools and on-site (Zurich & rarely in Holder bank).
-First analysis of all customer requests and gathering of all necessary information
-Creating ticket in the service management tool in accordance with ITIL guidance (user incidents, security incidents, application support, user administration, information management, order management, complaint management)
-forwarding incidents and service requests Which can not be resolved by the IT service desk to the responsible IT team in line with the process specifications
-Technically or hierarchically escalate incidents or service requests and doing Their follow-up incl. proper customer information flow
-EXPERIENCE with Mobile device Configuration is preferred
EXPERIENCE:
-Minimum 2 years of experience in a technical support function
-1 year experience in supporting G Suite business tools
-Responsible for ticket quality and completeness of all customer requests
-Correct registration of all incoming customer requests, closing of all user requests
-All tasks have to be Executed in compliance with IT policies and standards HTS
-Previous experience with setting up conference rooms technical infrastructure for business meetings
-Fluent in English
-German B2 level is acceptable
NICE TO HAVE:
-Training: Microsoft courses (Windows 7, Office 2010, Active Directory, server, etc.), Network, Security, G Suite Mobile Management to manage Android and Google Sync devices, Symantec, Citrix
hardware skills: Lenovo, Apple IPhone/iPad, Samsung phone/tablet, HP Printer, CISCO videoconference
-Fluent in French would be an advantage
IF THIS IS YOUR FIRST VISIT, BE SURE TO CHECK OUT THE FAQ BY CLICKING THE LINK ABOVE.. EVEN IF THIS PARTICULAR POSITION DOES NOT SUIT YOUR PROFILE WE RECOMMEND THAT YOU SEND US YOUR CV AND SHARE WITH US.
CALL US AND DISCOVER THE QUALITY OF OUR SERVICES FOR YOURSELF. WE ARE MORE THAN HAPPY TO MEET WITH YOU FOR AN INDIVIDUAL CONSULTATION. DO NOT HESITATE TO CONTACT US FOR FURTHER INFORMATION.
OUR PAY ROLLING SYSTEM IN SWITZERLAND. DO YOU REQUIRE MORE INFORMATION? FEEL FREE TO CONTACT US.
ABOUT US: ITech Consult AG is a certified ISO 9001/2008 company, located in Germany, Great Britain and Ireland. ITech is specialized in delivering ICT candidates for contract work. We were founded in 1997 by IT professionals; Dictionary Dictionary You are right.
REFERENCE NO .: 916330SH
ROLE: Service Desk Agent - Support/Windows 7/G Suite/English/Professional
LOCATION: Zurich and Region
INDUSTRY: IT
WORKLOAD: 100%
START: ASAP
DURATION: initially 6 months
Project:
-On behalf of our International Client with IT-Technology, ITech Consultant with a dedication and passion for IT Support.
Tasks:
-Providing First Level IT support via telephone, email, remote tools and on-site (Zurich & rarely in Holder bank).
-First analysis of all customer requests and gathering of all necessary information
-Creating ticket in the service management tool in accordance with ITIL guidance (user incidents, security incidents, application support, user administration, information management, order management, complaint management)
-forwarding incidents and service requests Which can not be resolved by the IT service desk to the responsible IT team in line with the process specifications
-Technically or hierarchically escalate incidents or service requests and doing Their follow-up incl. proper customer information flow
-EXPERIENCE with Mobile device Configuration is preferred
EXPERIENCE:
-Minimum 2 years of experience in a technical support function
-1 year experience in supporting G Suite business tools
-Responsible for ticket quality and completeness of all customer requests
-Correct registration of all incoming customer requests, closing of all user requests
-All tasks have to be Executed in compliance with IT policies and standards HTS
-Previous experience with setting up conference rooms technical infrastructure for business meetings
-Fluent in English
-German B2 level is acceptable
NICE TO HAVE:
-Training: Microsoft courses (Windows 7, Office 2010, Active Directory, server, etc.), Network, Security, G Suite Mobile Management to manage Android and Google Sync devices, Symantec, Citrix
hardware skills: Lenovo, Apple IPhone/iPad, Samsung phone/tablet, HP Printer, CISCO videoconference
-Fluent in French would be an advantage
IF THIS IS YOUR FIRST VISIT, BE SURE TO CHECK OUT THE FAQ BY CLICKING THE LINK ABOVE.. EVEN IF THIS PARTICULAR POSITION DOES NOT SUIT YOUR PROFILE WE RECOMMEND THAT YOU SEND US YOUR CV AND SHARE WITH US.
CALL US AND DISCOVER THE QUALITY OF OUR SERVICES FOR YOURSELF. WE ARE MORE THAN HAPPY TO MEET WITH YOU FOR AN INDIVIDUAL CONSULTATION. DO NOT HESITATE TO CONTACT US FOR FURTHER INFORMATION.
OUR PAY ROLLING SYSTEM IN SWITZERLAND. DO YOU REQUIRE MORE INFORMATION? FEEL FREE TO CONTACT US.
Projektdetails
Geforderte Qualifikationen
-
Kategorie:
IT Entwicklung, Sonstiges