Service Desk Agent (m/f)

REFERENZNUMMER:

243072/4

IHRE AUFGABEN:

-You are responsible to record all the clients' needs, analyze incidents and requests and help finding solutions (phone and written correspondence)
-You are the interface between the customer and the internal and external business units
-You manage escalations, coordinate and manage the solving of incidents and service requests
-You support hardware (Desktop, Laptop, Notebook, Blackberry) and support operating systems (Windows and Apple)
-You are responsible for the support for Microsoft supported applications (MS Office, Internet Explorer, Media Player)
-you are responsible for the support for other Applications (Adobe Reader, WinZip, McAfee and Symantec Antivirus Software)

IHRE QUALIFIKATIONEN:

-You have a certificate of proficiency (computer scientist or computer technician) or a professional certificate in business computer science
-You have professional experience in the IT environment and a proof of expertise in the support of Active Directory, Microsoft Windows operating systems and Microsoft Office products
-You have experience in IT support and IT service management
-You are fluent in German, French and English correspondence
-You have excellent verbal communication skills and a strong sense of service
-You like to work in a team, to take responsibility and to constantly evolve

WEITERE QUALIFIKATIONEN:

Helpdesk/support