Service Desk Agent

Service Desk Agent wanted for our Zurich based customer in the manufacturing sector.

YOUR TASKS:

- Providing first level IT Support via telephone, E-mail, remote tools and on-site
- Being responsible for the first analysis of all customer requests and gathering of necessary information
- Creating tickets in the service management tool in accordance with ISO 20`000 and ITIL guidance as well as managing tickets from the beginning until closing
- Forwarding incidents and service requests which cannot be resolved by the IT Service Desk to the responsible IT Team in line with the process specifications
- Participating in new and ongoing IT projects as well as accomplishing IT Introductions to HTS users

YOUR EXPERIENCE/SKILLS:

- 3+ years of professional experience in first or second level support
- ICT certificate or equivalent and ITIL v2/v3, MCDST, MCSA, MCSE, etc
- Experience in Google app for business and extensive experience in Microsoft Windows 7, Microsoft Office 2010 as well as other applications like Service Now, Citrix, Oracle, Mobile Device Management
- High stress resistance and self-motivating team player with the ability to learn new technology
- Good hardware skills in Lenovo, Apple iPhone/iPad and Samsung phone/tablet
- Languages: Excellent in English German both written and spoken, French would be a big plus

START: ASAP
DURATION: 9MM++
LOCATION: Zurich, Switzerland
REF.NR.: BH7718

Does that sound interesting? Does that sound like a challenging opportunity to you? Then take the next step and send us your CV as a Word Document and a daytime contact telephone number.

DUE TO WORK PERMIT RESTRICTIONS WE CAN UNFORTUNATELY ONLY CONSIDER APPLICATIONS FROM EU OR SWISS CITIZENS AS WELL AS CURRENT WORK-PERMIT HOLDERS FOR SWITZERLAND.

GOING THE EXTRA MILE

NEW TO SWITZERLAND? In case of successful placement, we support you with:

- All administrative questions
- Finding an apartment
- Health - and social insurance
- Work permit and many more