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Service Delivery Manager (Infrastructure) - Brussels, Belgium
Eingestellt von Contracts IT Ltd
Gesuchte Skills: Wan, Lan, Linux, Support
Projektbeschreibung
SERVICE DELIVERY MANAGER (INFRASTRUCTURE) - BRUSSELS, BELGIUM
Languages: ENGLISH and FRENCH (bilingual)
SKILLS AND EXPERIENCE:
- Master's degree or equivalent through experience.
- Knowledge of ITIL Foundation level (Certification).
- Good knowledge of Platforms, Linux, Storage, Workstations Good knowledge of OS, Virtualisation and IT in general.
- Good knowledge of LAN, WAN, security and telephony
- Experience in standard MS Office applications.
- Ability to document technical solutions from different perspectives, users, developers, support, deployment & security.
DESCRIPTION OF WORK:
- Conduct service level reviews (KPI measurements) to qualify the success of service delivery.
- Propose changes in calculating these KPIs or ways of developing KPIs that are more representative for measuring the service quality.
- Ensure that service levels are met (SLAs).
- Ensure the relevance of the OLAs/SLAs for new services.
- Lead Operational service Governance Board, participate in Tactical and Steering service Governance Boards.
- Validate service requests made to teams.
- Analyse and evaluate the real service performance against the SLAs and OLAs.
- Act as crisis manager in case of major incident, including communication with the impacted department managers.
- Coordinate cross-domain processes with the process managers to manage the continual improvement process.
- Ensure that the processes are adequate with the tools (ITSM & CMDB).
Please send your CV to Janisha and call to discuss further.
We are an equal opportunities employment agency and welcome applications from all suitably qualified persons regardless of their race, sex, disability, religion/belief, sexual orientation or age.
We champion difference in the world of technology recruitment.
Languages: ENGLISH and FRENCH (bilingual)
SKILLS AND EXPERIENCE:
- Master's degree or equivalent through experience.
- Knowledge of ITIL Foundation level (Certification).
- Good knowledge of Platforms, Linux, Storage, Workstations Good knowledge of OS, Virtualisation and IT in general.
- Good knowledge of LAN, WAN, security and telephony
- Experience in standard MS Office applications.
- Ability to document technical solutions from different perspectives, users, developers, support, deployment & security.
DESCRIPTION OF WORK:
- Conduct service level reviews (KPI measurements) to qualify the success of service delivery.
- Propose changes in calculating these KPIs or ways of developing KPIs that are more representative for measuring the service quality.
- Ensure that service levels are met (SLAs).
- Ensure the relevance of the OLAs/SLAs for new services.
- Lead Operational service Governance Board, participate in Tactical and Steering service Governance Boards.
- Validate service requests made to teams.
- Analyse and evaluate the real service performance against the SLAs and OLAs.
- Act as crisis manager in case of major incident, including communication with the impacted department managers.
- Coordinate cross-domain processes with the process managers to manage the continual improvement process.
- Ensure that the processes are adequate with the tools (ITSM & CMDB).
Please send your CV to Janisha and call to discuss further.
We are an equal opportunities employment agency and welcome applications from all suitably qualified persons regardless of their race, sex, disability, religion/belief, sexual orientation or age.
We champion difference in the world of technology recruitment.
Projektdetails
Geforderte Qualifikationen
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Kategorie:
IT Entwicklung, Sonstiges