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Service Delivery Manager
Eingestellt von ITech Consult
Gesuchte Skills: Support, Erp, Network
Projektbeschreibung
REFERENCE NR: 915719NC
INDUSTRY: Pharmaceutical
LOCATION: Basel und Region
START DATE: 25/04/2016
DURATION: 31/10/2016
WORKLOAD: 100%
INTRODUCTION: Since its founding in 1997 ITech Consult AG has expanded its network of freelance IT continuously. Today we have access to over 30,000 reported IT specialists (developers, system specialists, project managers, supporters, etc. ). So we are able to present computer science professionals with the required profiles in a short term.
Task:
-To actively support the Service Manager with day-to-day task execution cross-application ticket.
-Monitoring (including follow up on KPI reporting) impact assessment of external initiatives on the S2P Components
-Ensuring delivery of small projects (like enhancements)
-Contribute to set-up of HP SM (ticketing tool used as well for Change Control) for the Global IT Processes.
-Support meeting organization, meeting minutes & follow up-monitoring, draft project plan (including business activities) in SMARTSHEETS and maintain these plans
-Actively drive operational support-deliverables in line with established procedures and what is applied already for Legacy applications
-Actively liaise with delivery partners (eg ADMD, other ERP-teams)
-Actively liaise with Business partners (ARIBA P2P Support, I2P/R2R
-Small Site Solution Business Support, CLM IT/Business Support, xR2R Business Support)
-Define and implement a global documentation approach for Operations
Required Skills:
-At least 3-4 years' experience as Delivery Service Manager/-coordinator or at least as a coordinator
-Project Management foundation certificate (PMI, Prince2, or similar)
-ITIL Foundation certificate
-SAP background, ideally about procurement &/contracting (MM, SRM, CLM) and their integration into Finance (Account Payables)
-Speaking and writing fluently in English is a must
-Good experience in Google products and proficient with MS Office tools
Nice to Haves:
-Experience in pharmaceutical, biotech, or other validated environment
-Previous Pharma experience
-German
INDUSTRY: Pharmaceutical
LOCATION: Basel und Region
START DATE: 25/04/2016
DURATION: 31/10/2016
WORKLOAD: 100%
INTRODUCTION: Since its founding in 1997 ITech Consult AG has expanded its network of freelance IT continuously. Today we have access to over 30,000 reported IT specialists (developers, system specialists, project managers, supporters, etc. ). So we are able to present computer science professionals with the required profiles in a short term.
Task:
-To actively support the Service Manager with day-to-day task execution cross-application ticket.
-Monitoring (including follow up on KPI reporting) impact assessment of external initiatives on the S2P Components
-Ensuring delivery of small projects (like enhancements)
-Contribute to set-up of HP SM (ticketing tool used as well for Change Control) for the Global IT Processes.
-Support meeting organization, meeting minutes & follow up-monitoring, draft project plan (including business activities) in SMARTSHEETS and maintain these plans
-Actively drive operational support-deliverables in line with established procedures and what is applied already for Legacy applications
-Actively liaise with delivery partners (eg ADMD, other ERP-teams)
-Actively liaise with Business partners (ARIBA P2P Support, I2P/R2R
-Small Site Solution Business Support, CLM IT/Business Support, xR2R Business Support)
-Define and implement a global documentation approach for Operations
Required Skills:
-At least 3-4 years' experience as Delivery Service Manager/-coordinator or at least as a coordinator
-Project Management foundation certificate (PMI, Prince2, or similar)
-ITIL Foundation certificate
-SAP background, ideally about procurement &/contracting (MM, SRM, CLM) and their integration into Finance (Account Payables)
-Speaking and writing fluently in English is a must
-Good experience in Google products and proficient with MS Office tools
Nice to Haves:
-Experience in pharmaceutical, biotech, or other validated environment
-Previous Pharma experience
-German
Projektdetails
Geforderte Qualifikationen
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Kategorie:
IT Entwicklung, Sonstiges