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Service Delivery Manager
Eingestellt von Penta Consulting
Gesuchte Skills: Support, Java, Unix, Bash
Projektbeschreibung
Main tasks:
Acting as an Incident manager in case of Emergency from the customer, including responsibility for customer communication and status reporting both internally and to customer
Coordination of troubleshooting
Follow-up on tasks in order to make sure that we close tickets in a timely manner
Report to Head of Operations Assurance on possible learnings/improvements
Standard SDM job catalogue tasks:
You will take ownership of the customer relationship responsible for ensuring the correct and proper delivery of Customer Support services as specified in the contracted support agreements
Responsible for the complete delivery of Customer Support Services for the specified customer(s)
Financial & commercial performance of delivered customer support services
You will be accountable for setting up and meeting contractual budget whilst delivering Service Level Agreement (SLA) fulfilment and customer satisfaction.
Manage the contractual requirements towards the own local Customer Support organization and work closely with the Competence Centres, Tier1 and Tier2 in this function.
Technical skills
Advanced Bash Scripting skills
Basic Java skills
Knowledge about how a Unix/Linux system works
Good knowledge in at least one database system
Soft skills:
A generalist personality, rather than a specialist
An extrovert mindset, rather than introvert
Enough experience, self-confidence and analytics skills to be able to operate on what appears to be "gut-feeling"
The ability to properly document things in a structured way, so that the business is scalable and sustainable
Stress resistance
Ability to "lead by example", by handling a few incidents, writing a few scripts, filing a few internal bug reports or improvement requests every now and then
Penta Consulting is a global staffing solutions business providing innovative and flexible recruitment strategies for clients and the very best permanent, interim and contract career opportunities for candidates across IT & Telecoms. Ranked 8 in the 2013 Sunday Times Top 100 Companies to Work For awards, Penta holds a Queen's Award for Enterprise among other high profile business and quality awards. Penta Consulting is acting as an Employment Business in relation to this vacancy.
Acting as an Incident manager in case of Emergency from the customer, including responsibility for customer communication and status reporting both internally and to customer
Coordination of troubleshooting
Follow-up on tasks in order to make sure that we close tickets in a timely manner
Report to Head of Operations Assurance on possible learnings/improvements
Standard SDM job catalogue tasks:
You will take ownership of the customer relationship responsible for ensuring the correct and proper delivery of Customer Support services as specified in the contracted support agreements
Responsible for the complete delivery of Customer Support Services for the specified customer(s)
Financial & commercial performance of delivered customer support services
You will be accountable for setting up and meeting contractual budget whilst delivering Service Level Agreement (SLA) fulfilment and customer satisfaction.
Manage the contractual requirements towards the own local Customer Support organization and work closely with the Competence Centres, Tier1 and Tier2 in this function.
Technical skills
Advanced Bash Scripting skills
Basic Java skills
Knowledge about how a Unix/Linux system works
Good knowledge in at least one database system
Soft skills:
A generalist personality, rather than a specialist
An extrovert mindset, rather than introvert
Enough experience, self-confidence and analytics skills to be able to operate on what appears to be "gut-feeling"
The ability to properly document things in a structured way, so that the business is scalable and sustainable
Stress resistance
Ability to "lead by example", by handling a few incidents, writing a few scripts, filing a few internal bug reports or improvement requests every now and then
Penta Consulting is a global staffing solutions business providing innovative and flexible recruitment strategies for clients and the very best permanent, interim and contract career opportunities for candidates across IT & Telecoms. Ranked 8 in the 2013 Sunday Times Top 100 Companies to Work For awards, Penta holds a Queen's Award for Enterprise among other high profile business and quality awards. Penta Consulting is acting as an Employment Business in relation to this vacancy.
Projektdetails
Geforderte Qualifikationen
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Kategorie:
IT Entwicklung, Sonstiges