Service Delivery Manager

Dear,

We are actively looking for a Service Delivery Manager to start ASAP

START: 01/01/2015

DURATION: 3 months (+ extension)

LOCATION: Brussels

DESCRIPTION:

As a Service Delivery Manager for Large Account customers your mission will be the following:

- Develop & manage the agreed operating model with the customer & the internal stakeholders
- Follow-up & report the service level agreement and customer satisfaction parameters
- Identify & introduce productivity improvements improving the client's service margin and bringing added value to the customer
- Ensure that the needed competences & operational capacity are in place in order to respect contractual engagements
- Efficiency of the collaboration of the transversal team inclusive the service partners
- Act as first level of escalation for customer claims
- The deployment of validated products or services for their customer portfolio within the agreed framework of cost, timescale and quality level

SKILLS:

- Relevant experience as Service Delivery Manager
- Strong customer orientation & ability to communicate with executive level
- Quick understanding of the business needs of a market and/or customer
- Experience in leading virtual teams is an asset
- Relevant experience in process improvements leading to higher customer satisfaction
- Strong communication skills & ability to negotiate
- Pro-actif
- Very good command of English and French and/or Dutch

Interested?

Please send me your CV immediately.