Senior Technical Support (VAS) - Madrid/Spain

Senior Technical Support (VAS) - Madrid/Spain

Senior Technical Support (VAS) engineer is urgently needed in Madrid on contract basis for one of our prestigious clients

Responsibilities

To support 1st line Support Engineer to maintain the VAS system, include Hardware and software

Perform daily system health checks to ensure system is fault free and performing without any performance problems

Assist alarm corrective activities to ensure performance related alarms are captured by the 1st line support team

Analyze daily reports which include traffic report, busy hour report, and etc

Get involved in software & hardware upgrade

Coordinate planned events with other section of engineering and planning

Perform operation, maintenance & development activities that provide improved performance

Monitor the performance of the VAS platform system and provide proposals for upgrades or extension

Submit weekly reports for tasks carried out

To be able to provide 24*7 on call supports for the VAS system under his responsibility and ensure system operates without any faults and according to the committed KPI

Capability Requirement

Four years college diploma or university degree in computer, telecommunication, system design.

At least 6 years of experience in development, implementation, maintenance of VAS solutions in Telecom Operations.

Good knowledge on Linux, PL/SQL, Oracle, network.

Excellent Communication Skills with very good articulation in English/Spanish (written and verbal)

Good customer service attitude, approach and ability to quick handling of problems.

Good logical thinking ability.

Required City

Madrid (Some time may travel to Barcelona)

If you are interested in this position, please send your updated CV in Word format to Arijeta JS/APG/STS/4710 or call for more information.