Senior Specialist Service Management (German Speaking)

Senior Service Manager Specialist

Duties: System Support Business Application

Cherwell and keep them up to date; Application Owner Implement and change Cherwell

Application according Application according Business Requirement for internal & external Customers. deliver Application Issues and Volume reporting

Cherwell-User and-Roll (administrate) Coordinate System - and Application - Support with Sunrise IT and Vendor (Infrastructurefollowing ITIL v3 Frame work Project and Product-Manager, IT, Vendor, Integrator and Sales, Finance

Providing support to users and process owner at other locations and ADMIN Training and Application development

IT related qualification record ITIL Foundation v2 or v3 Certification MS Office skills

Long term Experience in IT or Telecom carrier  business 5 Years

Experience in administrating IT Applications (Roll and process based operation)Willingness to learn and work with Cherwell Service Management

Good Communication

Documentation-Skills

German and good English (written and spoken Project or Management Service)

Niceto have:

Experience implementation of service Any kind

Education management

socía I

Cherwell Service Management Advanced Skills in Excel and Access IT Expert certification

French - Italian - Language skills analytic thinking

Empathic ability to communication on differed