Senior Management Consultant (m/f)

„Als Recruitment Consultant im Competence Team für Großkunden, bearbeite ich nahezu täglich neue Anfragen mit interessanten Anforderungen. Besonders Spaß bereitet mir das Ansprechen unterschiedlicher Kandidaten, welche ich passgenau einem Projekt zuordne und erfolgreich vermittle.“

Aufgaben:

- Support the program in the area of service management processes
- Analyzing the current process landscape with focus on IT Support and Change processes
- Determining deficits and design methods for mitigating deficits and implementing new or modified

processes
- Assisting managers and the project team in assuring that existing processes are aligned to meet new

requirements imposed by global IT transition projects- ensuring a successful handover of the operational
  and support processes to the line management throughout the transition program
- Steer the deployment of new or modified working instructions into the existing service management

environment

Skills:

- Well-founded knowledge of service management processes and transition projects
- Good Knowledge of transition projects and the impact on business and the IT support processes
- Ability to assess requirements and to design and align processes to enable and maintain an adequate level of process continuity and functionality
- Good communication skills is a must as well as the ability to drive difficult issues forward
- Strong personality able to drive her/his topics in a complex environment