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Senior IT Support Specialist
Eingestellt von CPL Solutions
Gesuchte Skills: Sales, Support
Projektbeschreibung
One of my top clients is seeking an experience IT Support Specialist to take on a key role handling escalations in their call centre.
YOU WILL:
- Engage with customer on escalation issues, deal with high-priority cases, and solve the most difficult problems.
- Act as a primary point of contact with other parts of the organisation; eg, Sales, Operations.
- Be a knowledge base for your team
YOU HAVE:
- 2+ years' experience in a high-volume call centre
- Strong CRM knowledge
- Excellent problem solving ability
- A proven ability to work under pressure
YOU WILL:
- Engage with customer on escalation issues, deal with high-priority cases, and solve the most difficult problems.
- Act as a primary point of contact with other parts of the organisation; eg, Sales, Operations.
- Be a knowledge base for your team
YOU HAVE:
- 2+ years' experience in a high-volume call centre
- Strong CRM knowledge
- Excellent problem solving ability
- A proven ability to work under pressure
Projektdetails
Geforderte Qualifikationen
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Kategorie:
Marketing/Vertrieb, Sonstiges