Dieses Jobangebot ist archiviert und steht nicht mehr zur Verfügung.
Vakante Jobangebote finden Sie unter Projekte.
Vakante Jobangebote finden Sie unter Projekte.
Senior IT Service/Operation Manager - Servicenow/Hypercare
Eingestellt von ITech Consult
Projektbeschreibung
SENIOR IT SERVICE/OPERATION MANAGER - SERVICENOW/HYPERCARE
Main Tasks:
-Develop and approve the Simulation & HyperCare approach in close collaboration with project management.
-Lead the delivery as well as execution of test plans, test specifications and the processing of test results on time and to required quality levels.
-Produce periodic testing reports to highlight risks, key decisions & progress. Work with Project management to assist with tracking & escalation of issues. Monitor and drive issue resolution and escalate out of line situations.
-Develop the HyperCare strategy, establish the HyperCare Command Centre, core management tools and take effective ownership for daily operation (HyperCare meetings, action follow up, tracking, escalation, reporting to shown success & risk factors)
-Enable decision making and direction setting.
-Lead the delivery effort and account for milestone targets according to the project plan.
-Take ownership & responsibility for planning, co-ordination and execution of Test & Acceptance phases throughout the project.
-Collaborate with functional and deployment teams on the testing approach and deliver appropriate training/workshops to the project team. Ensure testing concepts are aligned, integrated and uniform. Retain focus to achieve the deployment schedule.
-Report on the status of deliverables and progress against plan.
-Commit to and embody company beliefs and values of the company.
REQUIREMENTS:
-Experience of establishing a HyperCare Command Centrehence we well understand what it means to be professionally supported in your search for a new project and being employed.
Main Tasks:
-Develop and approve the Simulation & HyperCare approach in close collaboration with project management.
-Lead the delivery as well as execution of test plans, test specifications and the processing of test results on time and to required quality levels.
-Produce periodic testing reports to highlight risks, key decisions & progress. Work with Project management to assist with tracking & escalation of issues. Monitor and drive issue resolution and escalate out of line situations.
-Develop the HyperCare strategy, establish the HyperCare Command Centre, core management tools and take effective ownership for daily operation (HyperCare meetings, action follow up, tracking, escalation, reporting to shown success & risk factors)
-Enable decision making and direction setting.
-Lead the delivery effort and account for milestone targets according to the project plan.
-Take ownership & responsibility for planning, co-ordination and execution of Test & Acceptance phases throughout the project.
-Collaborate with functional and deployment teams on the testing approach and deliver appropriate training/workshops to the project team. Ensure testing concepts are aligned, integrated and uniform. Retain focus to achieve the deployment schedule.
-Report on the status of deliverables and progress against plan.
-Commit to and embody company beliefs and values of the company.
REQUIREMENTS:
-Experience of establishing a HyperCare Command Centrehence we well understand what it means to be professionally supported in your search for a new project and being employed.
Projektdetails
Geforderte Qualifikationen
-
Kategorie:
Sonstiges