Dieses Jobangebot ist archiviert und steht nicht mehr zur Verfügung.
Vakante Jobangebote finden Sie unter Projekte.
Vakante Jobangebote finden Sie unter Projekte.
Senior Helpdesk Support
Eingestellt von Spring Technology
Gesuchte Skills: Support, Lan
Projektbeschreibung
Senior Helpdesk Support/Call Handling/Office Environment/Windows 7/Office 2010/Business application/Remote Access/Hardware/Laptops/Desktops/Infrastructure/LAN/WLAN/ITIL/German/English
We are currently looking for a senior helpdesk support to join a leading pharmaceutical organisation in Basel for an initial 6 months contract. The correct candidate should have background in 1st and 2nd level support for Office 2010, remote access, hardware and LAN/WLAN. Ideally with ITIL certification. The correct candidate should be able to speak English and German at an advanced level.
This is a brilliant opportunity to join a market leading organisation experiencing a period of rapid growth and development, with numerous projects coming up throughout 2016.
Location: Basel Switzerland
Duration: 6 months - starting ASAP
Pay rate: 200-280 CHF per day (£150 -£180)
Main Accountabilities
Act as Single Point of Contact for end-users providing customer focused support for incidents (utilizing the given standard tools and accordingly given Call Handling Instruction), including:
*1st level support for the company Common Office Environment (Windows 7, Office 2010, Mac) and standard Business Applications, key services, (eg Remote Access), hardware (eg laptops, desktops, smartphones, tablets and printers), Infrastructure (eg LAN, WLAN).
*Performs proactive ticket monitoring, updating owned tickets with latest status (pending, closed, resolved) and informs user accordingly.
*Monitors the voice mailbox of User Service segment, creates according change or incident ticket. Dispatches Incidentwe welcome applicants from all backgrounds.
We are currently looking for a senior helpdesk support to join a leading pharmaceutical organisation in Basel for an initial 6 months contract. The correct candidate should have background in 1st and 2nd level support for Office 2010, remote access, hardware and LAN/WLAN. Ideally with ITIL certification. The correct candidate should be able to speak English and German at an advanced level.
This is a brilliant opportunity to join a market leading organisation experiencing a period of rapid growth and development, with numerous projects coming up throughout 2016.
Location: Basel Switzerland
Duration: 6 months - starting ASAP
Pay rate: 200-280 CHF per day (£150 -£180)
Main Accountabilities
Act as Single Point of Contact for end-users providing customer focused support for incidents (utilizing the given standard tools and accordingly given Call Handling Instruction), including:
*1st level support for the company Common Office Environment (Windows 7, Office 2010, Mac) and standard Business Applications, key services, (eg Remote Access), hardware (eg laptops, desktops, smartphones, tablets and printers), Infrastructure (eg LAN, WLAN).
*Performs proactive ticket monitoring, updating owned tickets with latest status (pending, closed, resolved) and informs user accordingly.
*Monitors the voice mailbox of User Service segment, creates according change or incident ticket. Dispatches Incidentwe welcome applicants from all backgrounds.
Projektdetails
Geforderte Qualifikationen
-
Kategorie:
IT Entwicklung, Sonstiges