Senior Desktop Technician

SENIOR DESKTOP TECHNICIAN HIGHLANDS RANCH, CO 12 MONTH CONTRACT

Did you know that CompuCom's employee benefits start on the first day of employment? Join COMPUCOM and enjoy our generous, DayOne Benefits(SM)!

Must have skills:
5+ years professional IT and Network Security experience. CCNA or network/other security certifications. Ability to work with end users. Bachelor's degree in a technical field such as computer science, computer engineering or related field.

Tech will contribute to an NAC project, focusing on remediation and validating systems and system authentication. S/He will use Remedy ticketing system and Jira.

QUALIFICATIONS:

- Bachelor's degree in a technical field such as computer science, computer engineering or related field required; MBA or other related advanced degree preferred
- 5+ years professional IT and Networking experience required
- Support Engineer background a plus
- Windows Operating Systems experience
- Very strong customer service skills
- Very proficient English language skills
- CCNA or network/other security certifications
- Expertise in current Windows desktop and server required
- Experience at CCNA level with Cisco IOS and Networking Concepts (Switches, radius, 802.1x, wireless, etc.) required
- Proficiency with Cisco AnyConnect or any other supplicant software preferred
- Experience with Cisco ISE or NAC preferred
- Experience with PKI and Certificate Concepts required
- Thorough and Systematic Technical Troubleshooting Skills (Root Cause Analysis) required
- Ability to work tickets to resolution with external vendor required
- Ability to work with cross function teams while managing multiple issues and tickets simultaneously
- Verbal and written communication skills, problem solving skills, attention to detail and interpersonal skills (required)
- Expert ability to work independently and manage one's time

MAJOR JOB DUTIES AND RESPONSIBILITIES:

- Provide the testing, maintenance, and monitoring of 802.1x infrastructure, including coordinating the deployment of 802.1x components
- Refine existing and develop new documentation in support of 802.1x
- Resolve hundreds of connection issues related to 802.1x
- Work directly and indirectly with end users in resolving 802.1x issues
- Work with support teams in analysing profiles for printers, IP cameras, voice phones, etc.
- Master internal Change Management and Exception processes

*CompuCom supports Employment Equity and Diversity*

Dallas-based CompuCom Systems, Inc. is a leading provider of end-user enablement, service experience management, and cloud technology services to Fortune 1000 companies. CompuCom partners with enterprises to develop smarter ways they can work, grow and produce value for their business. Founded in 1987, privately held CompuCom has approximately 11,500 associates and supports more than 4 million end users in North America.