Senior Business Analyst/Business Systems Consultant

Position Title: Senior Business Analyst/Business Systems Consultant

Location: Montreal

Duration: 3 months

- KNOWLEDGE OF THE INSURANCE INDUSTRY AND SPECIFICALLY GROUP RETIREMENT INVESTMENT
- KNOWLEDGE OF FILENET AND ULTERA SYSTEMS
- KNOWLEDGE OF THE CMMI AND SDLC PROCESSES AND SOLID BA SKILLS

The Business Systems Consultant will use his/her knowledge of business objectives, processes, products, technology and quality concepts to:

- Partner with business and technology areas to ensure the delivery of quality solutions meet the needs of the business
- Plan and manage the business requirement's effort required on projects to support business needs. This includes change management of business requirements and estimating the business requirement's effort.

MAIN ACCOUNTABILITIES:

- Leading and managing the baseline and/or project BSA responsibilities
- Identifying and assisting in the re-engineering, improvement or replacement of business processes and associated technology
- Gather, document, examine and manage business requirements on projects by following the current company development methodology. This involves managing/facilitating business requirements sessions, conducting interviews and maintaining or creating documentation
- Apply business requirements gathering and analysis techniques to develop quality business requirements, and facilitate the communication between the business and technology areas to address business issues
- Perform risk assessments and business requirements validation
- Ensure written requirements are clear, understandable, audience appropriate and accurately captures the key information required for a quality solution that meets business needs.
- Partner with the technical staff to interpret the needs of the business, assist in the design of the solution, and deliver the expected result to our business partners
- Communicate with our business partners in an effective and timely manner
- Coordinate estimates from all team members and provide those to the business for review and approval
- Over time, develop an understanding of the business applications supported as well as the business direction
- Be proactive by researching/analysing issues, defining opportunities for process improvements and making recommendations.
- Take ownership of support/project issues and engage the appropriate resources to reach solution
- Ensure potential issues are tracked and escalated in a timely manner and offer recommendations/options for prompt resolution.
- Contribute to the success of the team by prioritizing tasks, ensuring project deliverables are implemented within time, budget and quality parameters.
- Prepare and execute test strategies, test plans, test situations, test cases and test reports.
- Participate fully as a member of the team by supporting a work environment that promotes knowledge sharing, customer service, quality, innovation and teamwork.
- May also be involved in Project Management such as managing the delivery of projects through initiation, planning, analysis, design, construction, deployment, and post-project review.

COMPETENCIES:

- Customer and results focused: ability to work with customers to understand and act based on their needs, assess risks, and achieve a valued result
- Strong analysis, organization and problem solving skills
- Adaptable: maintains effectiveness while managing competing demands, dealing with frequent change, delays or unexpected events
- Dependable: Follows instructions in a timely manner, responds to management decisions and follows through on commitments
- Professional: Treats others with respect, reacts well under pressure and accepts responsibility
- Judgement: Uses sound and accurate judgement, supports and explains reasons for decisions and makes timely decisions.
- Proven leadership skills; ability to tactfully bring opinions, comments and thoughts forward
- Creates an open and trusting environment by sharing information in a timely manner
- Strong communication skills; ability to understand and accurately interpret the meaning, purpose and importance of verbal and non-verbal messages
- Ability to express ideas, thoughts and information so that it can be understood by others
- Writes logically and concisely ensuring meaning is clear and presented in a way that meets the user's needs
- Applies plain language principles, proper grammar and sentence structure
- Innovation; looks for new, sometimes unconventional approaches to the way things are done
- Enables and inspires others
- Strong knowledge of business analysis principals and best practices
- Ability to work effectively in a multi-site environment

TECHNICAL SKILLS:

- Previous experience working in business analysis role is required.
- Facilitation: ability to guide and keep a group on track, recognize issues that need to be dealt with, and ensure everyone is heard. Guide the group through collaborative decision-making to achieve its goals
- Analysis: ability to break down high level business requirements into more detail by questioning and probing for clarification
- Consulting: Gather information by applying approaches or styles applicable to the situation
- Problem management: work to prevent problems or decrease impact of problems when possible
- Training (ie prepare and clearly present/explain information so it can be understood by others, ability to transfer knowledge clearly and effectively)
- Project Management (ie defines project requirements, plans activities and ensures successful project implementation)
- Software Quality Assurance (ie understands and applies quality/testing concepts and techniques)

ASSETS:

- Experience with MS Office suite of products
- Good understanding of systems development methodologies
- Product/system knowledge
- Process improvement experience
- Technical writing
- CBAP designation