Senior Application Support Analyst

Yoh has a contract opportunity for a SENIOR (SR.) APPLICATIONS SUPPORT ANALYST to join our client in Bellevue, WA.

JOB OVERVIEW:

Recognized expert in their Application Support Discipline (Message Processing, Mediations, Provisioning, Billing, Web, Middleware, Retail Activation Systems, Payment Processing, etc ). This position is the final tier in escalation support prior to seeking involvement from management. An Analyst would be considered a key member of any group, as they provide architectural and technical leadership to the entire team. They are also a lead contributor and participate on both the architectural and development design teams.

JOB RESPONSIBILITIES:

- Forecasts and plans for supporting both applications functionality and capacity requirements in a rapidly growing, changing and complex environment.
- Protect and insure the stability of the operational systems as well as maintain the integrity of the data they contain.
- Assist in determining the impact of operational issues and provide input into their resolution via data extraction and quantification.
- Coordinate and prioritize all escalated activities, including testing, project management and implementation of system upgrades, enhancements, and bug fixes.
- Maintain cross-business responsibilities by providing end-user support to multiple organizations within the company when issues arise.
- Frequent interaction with the business to integrate knowledge of the business and functional priorities.
- Assess critical path and assist in implementation of any project required by the business.

JOB QUALIFICATIONS:

- Eight plus (8 +) years of experience required within application support.
- Ten plus (10+) years of Remedy BMC Support/development experience.
- Business systems analytical experience required.
- Experience working in the wireless industry (recommended).
- Provide Subject Matter Expertise in one or more core functional Application Support Discipline (Message Processing, Mediations, Provisioning, Billing, Web, Middleware, Retail Activation Systems, Payment Processing, etc ).
- Ability to prioritize and resolve multiple complex and critical issues.
- Available to provide 24 X7 support as required Strong experience working with Oracle on Unix using command line and GUI SQL tools.
- Strong knowledge of relational database design and support, including the support of large UNIX/Oracle based enterprise software systems.
- System Analysis experience in the support/operation of an enterprise wide carrier class application, pref. a wireless environment (eight plus (8+) years preferred).
- Experience in testing, quality and change management methodologies.
- Previous experience in 24hrs/day, 7days/week system support capacity.

DISCOVER ALL THAT\'S POSSIBLE WITH YOH. APPLY NOW.

Yoh is a professional staffing provider with over 70 years of experience in the short- and long-term staffing services industry; visit our website to learn both about our company and about our leading professional staffing solutions.

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