Second Line Support Engineer 2

Portland Resourcing is looking for a second line Support Engineer to become a member of the second line team, you are responsible for answering and resolving requests of the customer with regard to the Back End server infrastructure.

Knowledge and Experience

Personal Skills

Mandatory
*Collaboration oriented
*Client oriented
*Precision
*Result driven
*Excellent written and verbal communication skills

Preferable
*Enthusiastic & highly motivated
*Able to work in a multi-cultural/international environment
*Sociable
*Self-possessed
*Able to empathise
*Flexible & adaptable

Business experience required

Mandatory
*Same kind of position for more than 3 years

Preferable
*Good understanding of Anti-Virus and software packages
*Active Directory/Networking
*Windows Server 2008
*Exchange 2010 (or at least 2007) and related services (fax, blackberry, archiving, spam/virus filters )
*Scripting
*Commvault Backup
*Hyper-V
*SharePoint
*SCOM monitoring
*ISA, IIS, DNS, AD,

Functional experience required

Mandatory
*Strong organisational skills
*Knowledge & confidence to communicate fluently with all levels of customers & colleagues
* Work closely together with our system engineers in order to write support documentation and handover of knowledge towards operational teams
*Perform operation tasks which are not yet ready for handover to the Service Desk.
*Automate certain operational procedures.
* Execute standard requests.
*In depth incident analysis, in order to solve more complex incidents/problems then are covered by 1st line support
*Contributes to the identification of potential problems in coordination with Engineering
*Coordinate monitoring activities (outsourced control room)

Languages
English
Dutch
French
.Dutch and French (One fluent, the second one good)