Second line Support (Dutch, French and English)

Second line support (Dutch, French and English) urgently required for interesting contract in Antwerp, Belgium.

The Second line support (Dutch, French and English) will be Responsible for the following:

* Provide technical support regarding the use of the various applications for payroll and personnel management on Mainframe
* Provide functional support for internal customer applications
* Advising and supporting the internal employees (Development/payroll consultants)
* Closely cooperate with Development (our internal customer)
* Efficient support of products & processes (ie incident management)
* Documenting and if necessary, reporting problems & complaints
* In consultation with your colleagues, formulate your suggestions to internal analysts/developers
* Drafting and maintaining general documentation.

The Second line support (Dutch, French and English) will ideally have the following skills and expertise:

* Have relevant experience in supporting Mainframe applications
* Easy to make connections and thus have an analytical insight
* Fluently speaks Dutch, French and English
* Communicative, hands-on and customer-oriented
* Being a real team player who is flexible and eager to learn
* Strong assets are: knowledge of Mainframe batch scheduling, TSO and AQT
* Offering experience in functional support for customer applications (Windows environment) is a plus

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