SAP Senior Consultant Customer Service (CS) (m/f/d)

REFERENCE NUMBER:

514483/1

MY DUTIES:

- You will design and implement a new solution for Service Operations
- You will participate in a solution transformation program and will take part in medium/long term projects, including international rollouts
- You will gather, analyze and challenge business requirements
- You will propose appropriate solutions and customize them in the system
- You will prepare functional specifications and work closely with SAP developers
- You will maintain documentations about processes and system setup
- You will analyze and solve complex issues, in collaboration with the service team

MY QUALIFICATIONS:

- Degree in Information Technology or equivalent degree, with proven experience gained in SAP projects within international organizations
- SAP Certification in SAP CS modules
- Profound and in-depth experience in CS customizing
- Very good knowledge of Customer Service & Field Service Operation Management
- Very strong knowledge of CS solution including MRS
- Good understanding of ABAP
- Very strong communication skills & strong capabilities to lead requirements workshop with Business Team
- Proven experience with the following contexts : Business Transformation Program / Mobile Solution for Field Service Team / - Customer Relationship Center (CRM) / Buyer/reseller model & intercompany flow
- Fluency in English is mandatory, fluency in French is a plus

MY BENEFITS:

- A very renowned company
- Continuous support during the assignment

ABOUT HAYS:

IT specialists hold all the cards: for its customers in industry and the public sector, Hays is looking for motivated employees who like looking at the bigger picture and growing with new challenges. We make sure that you benefit from our many years of experience in IT recruitment and will find you the right role to suit your skills and interests – all completely free of charge to you. Register with us and reap the benefits of job offers that are both interesting and relevant to your skills and experience.

MY CONTACT AT HAYS:

My contact person
Thomas Jean-Pierre Marie Vigerie

Reference number
514483/1

Contact
E-Mail: [email protected]