SAP Finance Service Manager (m/f/d)

For our customer we are looking for a SAP Finance Service Manager (m/f/d) - 100% remote in fulltime

Your tasks:
- Manage the Services Operations processes with focus on Incident-, Request- and Change Management processes
- Execution of service delivery and management of service performance of the specific services in scope, ensure timely issue resolution and continuous operations
- Management of service budget, scope and quality, monitors service budget and resources
- Managing the respective subservices, and potential suppliers and contractors
- Analysis, planning, measurement and improvement of the IT services in respect to the agreed service levels (SLAs), implementation of Service Improvement Plan
- Service review meetings with internal customers as well as cloud solution providers covering performance, service improvements, quality aspects and processes
- Delivering excellence in all aspects of the service delivery function within an ITIL derived framework
- Security management and execution of risk management processes of technical service operation in accordance to company frameworks
- Conceptional adaption of the Service Management to enable S/4 Hana support

Your qualifications:
- At least 3 years of project experience with Solution Manager – ITSM, ChaRM, Requirement Management, Test Management, Focus Build
- Foundational knowledge of IT Service Management processes within an ITIL derived framework
- Proficient skills regarding continuity, availability, SLA and Capacity Management are expected
- Experience in working collaboratively between onshore and offshore delivery teams
- Strong customer service orientation with excellent communication
- Team player with eagerness to work in a multi-cultural and multinational context within a newly

created environment
- Strong Business & IT Acumen