SAP CRM Consultant

our client is planning a CRM project with SAP CRM 7 (EHP2) with an ECC6 back-end on EHP7 and HANA.

Responsibilities SAP CRM consultant:
As SAP CRM consultant you should have relevant project experience of minimum 10 year in SAP CRM, and at least 4 entire CRM project lifecycle. Project experience in a Utilities environment is a plus.

Technical and functional knowledge in the following SAP CRM domains are absolutely necessary SAP CRM consultant:
• Account and contact management
• Installed base management
• CRM Service Processing
• Complaint Processing
• Contract management
• Integrated Scenarios
• Service analytics

Technical skills SAP CRM consultant:
• SAP CRM customizing skills
• Basic SAP-PI knowledge is highly recommended
• Good technical documentation skills

Personal skills:
• Belgian resident
• Good communication skills
• Not a pure IT approach but also profound knowledge of CRM business processes
• Able to lead and pilot the project from IT side
• Bilingual (Dutch/French) and English for documentation