SAP Basis Service Manager

We are launching a second round, unfortunately after several interviews Yara did not find their ideal candidate yet.

Important, besides a good technical background we are looking for someone with years of proven Service Management experience.

This job is not hands on but mainly about Managing and controlling the external SAP Basis service provider.

SAP BASIS SERVICE MANAGER

JOB DESCRIPTION

EXPECTED RESPONSIBILITIES OF SAP BASIS SERVICE MANAGER:

- Manage and control the SAP Basis service provided by service provider (BAU) team but also SAP Basis project team
- Manage SAP Basis technical configuration quality/performance/security assessment on the different SAP clients/Servers, Order and read early watch report, present conclusion
- Define service improvement plans together with service provider and drive its implementation
- Actively participate to SAP technical forum
- Receive and review service provider SAP Basis services report
- Define SAP Basis/Performance/capacity service improvement and follow up
- Continuous service improvement
- Review incident/Problem RCA related to SAP
- Assess SAP Basis architecture solution and project proposed by SAP Basis service provider
- Support SAP projects from a SAP Basis perspective, defining and assessing services
- Support release and deployment manager in assessing impact of new projects on current environment capacities/performance
- Define and document Best practices SAP Basis maintenance procedures, monitoring and reporting
- Assess infrastructure change management
- Define maintenance plan of the SAP solution

SAP Certification in module BASIS