Salesforce Business Analyst (m/f/d)

REFERENCE NUMBER:

427620/1

MY DUTIES:

-Conduct S2R related template design
-Assist build and test in Salesforce.com during sprint execution
-Support f2f communication
-Strive for simplification and usage of solution within Salesforce software standard
-Interact with product owner/product owner team on deviations from standard and needed actions and strive for pragmatic solutions
-Interact and align closely with O2C Team, interact with horizontal team streams, especially Master Data Management, Migration, Interfaces, UX development, Test-Management and interacts with Customer Business
-Conduct L2O related process prototyping and early visualisation
-Collaborate with L2O team members on detailed specifications work, implementation and testing work
-Collaborate with product owner/product owner team on L2O specific clarification needs during design, build and test within the sprints

MY QUALIFICATIONS:

-Profound technical competencies within Salesforce.com certified (Sales-, Service Cloud; min ADM201 + ADM261, ideally FSL201)
-Knowledge in middleware and integration scenarios with SAP
-Proven experience in international template build and rollout projects
-Understanding of and experience with S2R related topics like Adhoc Service request, Schedule Field service assignment, Field Service intervention, Field Service Work report & cash, Field Service - inventory management etc.
-Profound experience in cross-country Service office harmonization/standardization
-Ablility to translate business requirements into Salesforce language as well as Good communication and people interaction skills (ability to communicate in German is a big plus, but not mandatory)
-Experience in workshop execution and in shared problem solution finding together with the teams
-Strive for pragmatic S2R related solutions and sound understanding in problem re-solution finding techniques
-Ability to see the whole (understands when to proactively interact with other teams/integration Team)
-Experience in Discrete Manufacturing industry with SCM involving service partners, wholesalers, direct customer business and service driven business
-Process modelling knowledge

MY BENEFITS:

-A city with a high quality of life that perfectly embraces both modern and traditional values
-A very renowned company
-Good infrastructure
-Hays helps you gain a foothold in innovative companies

ABOUT HAYS:

IT specialists hold all the cards: for its customers in industry and the public sector, Hays is looking for motivated employees who like looking at the bigger picture and growing with new challenges. We make sure that you benefit from our many years of experience in IT recruitment and will find you the right role to suit your skills and interests – all completely free of charge to you. Register with us and reap the benefits of job offers that are both interesting and relevant to your skills and experience.

MY CONTACT AT HAYS:

My contact person
Jürgen Bachner

Reference number
427620/1

Contact
E-Mail: [email protected]