Sales Support m/f

Defines org-wide access control and security policies 
Diagnose problems reported by users, collect reproduction step information, and escalate to appropriate Engineering resource 
Act as the primary point of contact 
Research, review, and recommend AppExchange apps and tools that automate recurring administration tasks 
Develop training plans, materials, and documentation for database users, keep materials up-to-date, coordinate new user and ongoing training sessions worldwide 
Develop and communicate a schedule for future application releases/enhancements 
Partner with the Security Team to implement audit logging controls and enforce password change policies 
Assist users with report design and management 
Participate in business process engineering and requirements gathering 
Weekly reporting of adoption and support metrics/KPIs

BA/BS Degree, CS, MIS or technical degree preferred 
4+ years professional experience with Salesforce administration and configuration 
Exceptional analytic skills and conceptual thinking ability 
Expertise with securing applications using profiles, groups, field level security, sharing rules, and permission sets 
Strong relationship-building, communication and presentation skills to multiple departments and roles in the organization 
Expertise with declarative configuration: Custom objects, fields, page layouts, workflow rules, reports, and dashboards 
Experience using Salesforce APIs to access data 
Proficient in data manipulation using Excel and Data Loader