Russian Order Management Specialist

The RUSSIAN ORDER MANAGEMENT/CUSTOMER ACCOUNT SPECIALIST will manage the customer experience in EMEIA by handling and supporting all operational transactions for Industrial Technologies businesses. They will coordinate the order flow activities across departments and geographical locations in order to ensure we meet our commitments to the customer. This role is initially for 10 months but likely could be extended.

PRINCIPAL RESPONSIBILITIES:
Provide high level of account management to customers.
Manage customer orders from placement to invoicing through multiple channels, including phone, fax, EDI, E-Mail, and websites to ensure 100% customer satisfaction.
Work with demand management to satisfy customers required delivery dates.
Manage customer expectations by clearly communicating our commitments (ie delivery dates or problem resolution), and keeping customers informed of status of orders, issues, etc.
Provide customer support for pre order activities (pricing, availability, quoting, technical specifications).
Process customer orders (promise dates, order entry, collaboration with supply chain and operations).
Ensure customer satisfaction by routinely communicating order status details to customers.
Manage Sales Order book/backlog in relation to dating/holds/quotes and P.O. errors.
Ensure that all requested support is provided to meet monthly revenue target.
Process claims and product returns in line with the Business Unit policies within the service level objectives and initiate corrective actions.
Provide high quality service through efficient use of all Oracle functionalities related to order fulfillment and relative to customer activity.
Coordinate cancellation requests with supplier/customer in order to avoid any discrepancy/excess in inventory.
Coordinate and align the communication throughout the company and with the customer.
Provide support and training to distributors on order entry application.
Identify improvements by using Lean Six Sigma methodology.
Liaise with factories or suppliers to improve delivery dates.
Obtain customer specific requirements for developing and maintaining the master customer records. (Messages, part numbers, customer specs., equipment needs)
Respond to and/or refer product and technical questions to appropriate channel.
Share information with marketing and sales on customers and market conditions.

KNOWLEDGE:
Associate's Degree in Business, Marketing, Supply Chain or Finance.
Bachelor's Degree preferred.
At least 1 year experience in order/account management role.
Proficient in MS Office applications and experience on with ERP.
FLUENCY IN RUSSIAN AND ENGLISH
Should you wish to be considered for this position, please apply now via our website.

Hays Ireland is a trading division of Hays Specialist Recruitment (Ireland) Limited and acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers.

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