Request Analyst

REQUEST ANALYST

LOCATION: WARRINGTON

DURATION: INITIALLY 6 MONTHS

Exclusive opportunity! Steria Ltd are looking for a strong Request Analyst. You will be working on one of our key Government clients, for initially 6 months, starting ASAP. You will be based from Steria headquarters in Warrington.

Please provide details of Essential Skills

Excellent Administration Skills.

Good Customer service skills and experience of dealing with and resolving difficult customer issues.

Should be able to demonstrate customer service excellence.

Proven experience and knowledge of MS Office packages, Lotus Notes and SMS.

Experience of dealing with customer queries via telephone and email.

Experience of liaising with both Internal and External parties.

Please provide details of Desirable Skills

Experience of working on a helpdesk in an IT environment.

Experience of working within Service Level Agreement's.

Excellent organisational skills and be used to working to deadlines in a demanding environment.

A positive attitude towards teamwork and contribute to the achievement of Team Goals.

Knowledge of Service desk systems such as HP Service Desk, HP Openview and associated tools is advantageous but not essential.

The ability to explain technical issues in a Customer Friendly way.