Remote Support Specialist

Our client a global settlement bank is recruiting for the Remote Support team which is responsible for the deployment and maintenance of applications delivered via Citrix, VDI and Workstations and the underlying infrastructure.

The team delivers second line support to end-users and the onsite support teams across all entities.

RESPONSIBILITIES:

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Deploy applications, debug and solve related problems on Citrix and Workstations
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Manage patching for applications and operating systems
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Provide application support for our internal client base
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Maintain and monitor the infrastructure components
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Report on application deployment progress and baseline compliancy
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Incident, request and problem management
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Apply standard operating procedures and actively contribute to continuously improve operational processes

QUALIFICATIONS:

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5 years of experience in a Windows end-user environment, with specialisation in application delivery

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Have advanced SCCM experience including baseline management and custom reporting
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Have an operational knowledge of App-V, Appsense, Powershell, MSI and other packaging/Scripting technologies
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Have proven admininstrator experience in a Citrix environment
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Have a good knowledge of IT Security Principals and overall understanding of IT Service Management
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Excellent problem-solving skills and are able to do in-depth troubleshooting of application issues (MSI technology, read and understand installation logfiles, )
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Sufficient knowledge of the common office applications to be able to deliver application support to end-users
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Have a customer oriented attitude with good communication skills both written and verbally
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Should be a team player. You strongly believe that being part of a team is a strength
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FLUENT IN FRENCH/ENGLISH OR DUTCH/ENGLISH