Release Manager

RELEASE MANAGER FOSTER CITY, CA

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We are seeking an experienced RELEASE MANAGER is responsible for driving various teams both internal and external to deliver product development features to production systems on a monthly cadence. This position is responsible for identifying product rollout requirements including infrastructure, internal operations, external operations, training, etc., and then developing and executing against a release plan, proactively mitigating all related risks, tracking milestones and providing visibility/transparency to all stakeholders.

RESPONSIBILITIES

- Collaborate across global business and technology organizations, providing sound analysis and change leadership. Building and maintaining strong internal customer relationships is essential as this position will work with Business Partners, internal staff and system integrators on a daily basis.
- Work with globally distributed teams to determine priorities, drive implementation of tested system changes, schedule new builds and releases, and maintain the environment/build planning.
- Provide problem resolution support, specific to systems and server issues; identify and resolve system/server problems, coordinate with application users to determine symptoms and ensure accurate problem definition.
- Provide governance and technical guidance on software components registered for certification and release vehicles.
- Provide risk analysis on releases using detailed understanding of web applications, databases, infrastructure, configuration management and deployment procedures.
- Actively track release milestones and provide related reports for improved stakeholder visibility/transparency.
- Drive improvement opportunity sessions (with senior management stakeholders) in the areas of release management, configuration management, release engineering, environment management, and security management.
- Maintains direct knowledge of all operations management and technical processes, procedures, quality standards, and status of service delivery for all operations-related activities. Proposes systems management process improvements and additions.
- Develop and maintain a high degree of system knowledge of the products

QUALIFICATIONS

- Bachelors/Degree in Computer Science from an accredited college or university
- 10+ years of experience with at least 3 years related to program, project and release management
- Has at least 2 years of experience in a leadership role
- Leads project teams to achieve milestones and objectives, leading global teams at distributed locations preferred
- Interfacing with external business stakeholders.
- Proactive, innovative, collaborative, and driven to achieve results
- Experience with environment build-out, prep, installs, configuration, maintenance and troubleshooting.
- Must have experience with SCM tools (GIT, JIRA, WIKI, BAMBOO, JENKINS, BUILDFORGE)/
- Proven ability to make sound Risk Management decisions balancing a low tolerance for risk with the need to deliver complex business solutions
- Good communication skills: written and oral, Active listening, seeking to understand others views, communicating at the appropriate level for the audience

MUST HAVE SKILLS:

- Senior level candidate with at least 3 years related to program, project and release management experience.
- Experience with environment build-out, prep, installs, configuration, maintenance and troubleshooting.
- Needs to have hands on experience with SCM tools (GIT, JIRA, WIKI, BAMBOO, JENKINS, BUILDFORGE) (1-2 years).
- Project Management 7 Years
- Bamboo 2 years
- Jira 2 years

*CompuCom supports Employment Equity and Diversity* CompuCom, the leading IT outsourcing specialist, delivers IT your way. Our clients like working with us because they know that, with CompuCom, it's all about you. Our unique ITSM strategy blends your data center, network, voice, and end user computing environments in an innovative fashion. This radically simplifies your IT, allowing you to focus on growing your business and serving your customers. We are highly regarded by worldwide and regional organizations alike for our pragmatic approach, best practices, and highly skilled workforce. This balance provides the perfect alternative to address the evolving challenges facing you, today and in the future. More than a trusted advisor, CompuCom is your trusted doer.