Redistribution Operatives

Serco is a FTSE 100 international service company which combines commercial know-how with a deep public service ethos. We improve services by managing people, processes, technology and assets more effectively. We advise policy makers, design innovative solutions, integrate systems and - most of all - deliver to the public.

We are currently recruiting for Redistribution Operatives, with responsibility for redistributing bicycles (through driving scheme vehicles across the zones) to ensure Cycle Hire Scheme users have an available bicycle at their docking station and an empty bicycle docking point upon arrival at their destination.

Duties and Responsibilities:

Through driving Scheme vehicles, responsible for redistributing bicycles across the network using real-time knowledge about the status of every station and every bicycle

Provide a rapid response to meet variable user demands throughout the day and if required, carry out light maintenance work performed directly at the docking stations.

Ensure daily checks are undertaken on all vehicles and trailers, prior to commencement of shift rosters.

Responsible for responding to questions and/or concerns from members of the public, our Clients or Sponsors, as appropriate and in accordance with in-force policies and procedures relating to communications. Escalation and referral to be made to the Redistribution Team Leader.

As directed, maintain a professional interface with the client and project team(s), working closely with the team to meet project deadlines and respond to their requirements

Complete all paperwork as required, in an accurate, legible and timely manner.

Commitment to the promotion and education of equality and diversity goals throughout the LCHS contract

Essential

Clean full UK driving licence;

Driving experience in central London;

Full training in safe driving techniques will be provided;

Will need to be fully trained in manufacturer specifications to clean and carry out minor repairs to bicycles - training compliant to EU Regulations for components;

Must be willing to undertake the `bikeability` training course to ensure proficiency and safe working;

Awareness training on the performance requirements of the LCHS will be provided;

Desirable:

NVQ in Cycle Maintenance or City

Knowledge of Serco - people, policies and procedures;

Knowledge / experience of Transport for London;

Manual handling / health & safety awareness.

Salary: £22360 per annum. Date posted: 19/06/2013