Reception and Venue Coordinator

RECEPTIONIST
LONDON
COMPETITVE SALARY

RIPA International is the leading independent UK training organisation specialising in public sector reform with over 50 years' experience and a worldwide reputation for offering a range of comprehensive public service management and consultancy skills. Our innovative approach to delivering our services invites over 1000 delegates each year ranging from administrators to permanent secretaries and ministers from Government and non-Governmental Ministries and Central Banks from over 70 countries around the world to study on our Open Training Programmes.

The Fetter Lane venue also houses a number of other Capita businesses which require reception duties.

WE ARE CURRENTLY RECRUITING FOR AN RECEPTIONIST IN OUR LONDON OFFICE.

KEY OBJECTIVES:

Provide a full reception facility to all resident Capita business units, Deliver a professional front-of-house and welfare service to all visitors, Manage and administer all internal meeting room and venue provision, Support the Facilities Manager in reporting building issues

RESPONSIBILITIES INCLUDE:

RECEPTION

* Welcome, validate and manage the flow of visitors to/from the premises

* Respond efficiently to all enquiries in person, by telephone, e-mail, post and fax

* Manage all incoming and outgoing post to/from resident Capita business units; Royal Mail, PPI, special deliveries, cost centre cross charging

* Liaise with service suppliers in line with key stakeholder requests

FRONT-OF-HOUSE AND WELFARE

* Be an ambassador of the business at all times, promoting professional and culturally sensitive brand image

* Provide professional and reliable support to Director of Studies and Trainers throughout delivery of training courses

VENUE COORDINATION

* Understand key stakeholder training and venue needs and provide the required level of service

* Manage the internal venue booking system to ensure that rooms are fully utilised and resourced

* Forecast potential overflow situations and report accordingly

* Provide management information regarding venue room bookings for month end cross charging purposes

* Set up and arrange rooms to suit purpose of use

* Monitor all technology used to support programme deliver

ESSENTIAL SKILLS

* Excellent verbal & written communication skills

* Good working knowledge of Microsoft Office applications

* Strong customer service skills

* Training or conference and/or event management experience

* Awareness of costs

Capita Resourcing welcome applications from all suitably qualified people regardless of gender, race, disability, age or sexual orientation.

Capita Resourcing is a trading name of Capita Resourcing Ltd. Services offered are those of an Employment Agency and Employment Business. Applicants will be required to register with us.