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Quality Assurance Analyst
Eingestellt von Enclipse Corp.
Gesuchte Skills: Support, Oracle, Mssql, Network
Projektbeschreibung
BASIC QUALIFICATIONS
- Previous experience handling external vendors, server problem resolution, escalation and after-hours support.
- Proven experience reporting and managing professional inquiries by business partners and vendors.
- Experience consulting for storage options, project management and business partners to determine server and storage requirements and recommend solutions in accordance with standard system procedures.
- Experience with Active Directory, HP Servers, Windows Server 2003, 2008,
- Experience with Networking principles.
- Excellent multi-tasking abilities to handle multiple projects and operations
- Working experience with large complex infrastructures.
- Will require evening/weekend work and some travel within local server area at employees own expense.
PREFERRED QUALIFICATIONS
-Extensive Windows 2003/2008 Server Administrations working with high ticket volumes
-OS Builds, Print Queues, and maintain high performance distributed systems 24/7
-Be fanatical about performance and performance monitoring
-Extensive experience with distributed computing, performance analysis, network -protocols, data storage subsystems, and backup.
-EMC SAN, NETAPP NAS, EMC NAS, Data Domain/Netbackup, and TSM.
-Some working experience with Remedy, ITIL, MS Project, Visio
-MCITP Certification, VM WARE, Red Hat, Linux, MSSQL, Oracle
JOB RESPONSIBILITIES
- Implement and support all Server related requests on time and within budget mainly through Remedy incident and service request tickets.
- Coordinate and facilitate moves, add changes, for Servers under general supervision of the team lead or IT Manager
- Provide administrative support (eg writing documentation for tickets, updating and maintaining logs, etc.)
- Responsible for all internal and vendor server inventory records of equipment and consistency of installation standards.
- Performs all server asset management functions including all of the elements of monitoring and tracking of hardware and software assets
- Measure, report, and monitor metrics associated with the delivery of services (eg against established Service Level Agreements)
- Oversee vendors to ensure they properly handle the daily operations of Servers.
- Adhere and comply with Daily Ticket Metrics/MTTR
- Need to be flexible with work hours, on call, etc
- Responsible for maintaining ~175 Servers in the region 24/7
- Conduct additional work as outlined in job description.
Must have solid server operating systems experience (2 to 6 years)
Ticket management experience, good customer service skills.
Flexible hours required including nights and weekends.
Projektdetails
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Einsatzort:
Sacramento, Vereinigte Staaten
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Projektbeginn:
asap
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Projektdauer:
Keine Angabe
- Vertragsart:
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Berufserfahrung:
Keine Angabe
Geforderte Qualifikationen
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Kategorie:
IT Entwicklung, Sonstiges