Quality Assurance Advisor

Job Description

Summary of Role
To work as part of the Customer Services team, ensuring the consistent delivery of service
performance by producing insightful management information

Key Responsibilities
· Produce accurate, relevant well presented management information
· Complete monthly quality reviews and analysis for all Customer Services operational
teams
· Actively build strong relationships with operational teams
· Assist line manager in collection and analysis of data
· Responsible for ensuring customers receive a positive and outstanding experience each
and every time you are in contact with them
· Actively participate and work towards meeting agreed team and individual targets
· Ensure you actively remain up-to-date on Simplyhealth products and services
· Have a general understanding of the healthcare market and our competitors
· Continually champion the Simplyhealth values and standards, positively acting as a role
model at all times
· Take personal responsibility for following established departmental and company
procedures and, where identified, communicating to your line manager any ideas for
improvements or changes

Main Contacts
· Internal managers and staff within all areas of Customer Services
· External customers

Work Arrangements
· This role will be worked on a flexible shift basis and include some weekends

Simplyhealth Core Responsibilities