Proposition Delivery Manager - Banking - Coventry - 3 Months- £550/day

ROLE: PROPOSITION DELIVERY MANAGER - BANKING - COVENTRY - 3 MONTHS- £550/DAY

SKILLS: PROPOSITION DELIVERY MANAGER - PROJECT MANAGER - BANKING

This successful candidate will be required to project manage 2-3 separate projects looking at differing aspects of Retail Banking.

RESPONSIBILITIES & SKILLS

- Influence, own and maintain elements of the proposition component rolling roadmap keep this current and mobilise/execute key activities/changes to ensure the proposition delivers tangible benefits for customers.
- Input into the segment proposition and operating model (which products, which services, through which channels to which customers).
- Support in identifying opportunities to align delivery and create efficiencies of the proposition across BB & MA segments and wider across the Group.
- Deliver change which meets the requirements of the proposition and that it is seamlessly implemented and accepted into the relevant business area(s).
- Formulate options to solve problems/deliver enhancements, build these into a high quality presentation, be able to communicate proposals and options with senior stakeholders, educate them around the proposal and negotiate effectively to achieve a clear and desired outcome.
- Review & refresh key components to drive on-going improvement and alignment with the segment proposition.
- Deliver and maintain a process/service documentation set (current, ideal and future state).
- Rigorously review data sources, incl. SSI, complaints, risk events, colleague feedback, service metrics and review/refresh the component roadmap.
- Negotiate with Service Heads to achieve required service standards for our customers, monitor adherence to relevant service standards, ensure these are aligned to the segment proposition & met. Identify exceptions and negotiate/implement plans to rectify.
- Build and maintain relationships with key stakeholders across Proposition Delivery, Service Areas and the wider business and build and maintain SME knowledge of the Proposition, Service Areas and wider business.
- Seamlessly manage incidents, undertake robust root cause analysis , keep colleagues informed and champion changes to mitigate/avoid future occurrence.
- Where appropriate, understand the cost model associated with the relevant components of the segment proposition and deliver against any agreed targets.
- Ensure all delivery is executed in accordance with TCF standards and that risk/regulatory standards are met.
- Be a positive influence among our people and teams taking opportunities to lead and develop colleagues

Please note that, due to the high level of applications we receive, we are not able to provide individual responses. If you have not heard from us within 5 working days, please assume that you have not been successful on this occasion. Services advertised by Campion Willcocks & Associates Ltd are those of an agency and/or employment business.