Project Manager, IT Service Management, ITIL, CMMI, Infrastructure Pro

PROJECT MANAGER, IT SERVICE MANAGEMENT, ITIL, CMMI, INFRASTRUCTURE PROJECTS, STOCKHOLM

TASKS AND DELIVERABLES BY THE CONSULTANT

The main tasks of the future Project manager IT Service Management within the ICT Infrastructure team will be:

- to sustain the development/maintenance of the ICT Service Catalogue;
- to develop and agree internal as well external Service Level Agreements;
- to manage the development of the IT service management methodology ITIL;
- update information in the service desk systems and adjust processes in the service desk tool
- to manage the portfolio of ICT-I related service management projects;
- to ensure compliance with CMMI standards.

The expected main deliverables are:

- An updated ICT Service Catalogue.
- Experience on Microsoft Infrastructure Projects' Management ( SharePoint, Windows server, Windows Workstation Exchange .)
- internal/external Service Level Agreements;
- improved ITIL processes;
- improved CMMI processes;
- Implementation of new ITIL processes.

REQUIRED EXPERTISE OF THE CONSULTANT

A Project manager IT Service Management (Lot 1 - ICT Operations) according to the specifications of the Framework contract, must fulfil the following specific requirements as necessary for the assignment

- Location: Sweden (Stockholm)
- START DATE ACTIVITY: 01/03/2016
- END DATE ACTIVITY: 31/01/2017
- Workload: 173 working days