Project Manager - Continuous Improvement, LEAN - (IT Technical Section

OBJECTIVE: My client, a successful bank based in Brussels is seeking a Project Manager to work in the Continuous Improvement objectives, applying LEAN techniques as appropriate to make the IT department more cost conscious, efficient and still delivering a high quality service to the bank's clients.

TASKS:

As part of the Continuous Improvement team your main responsibilities include:
Increase managerial maturity to foster continuous improvement mindset by:
- contributing to the alignment of principles and actions across the bank's development and applications departments;
- Ensuring through observation, feedback and coaching of enablers like whiteboard meeting, PSS etc. that tools and techniques remain in place and their use is properly understood to continuously improve..

Assist in identification of further improvement opportunities:
- Challenge management on LEAN maturity assessment leading to recommendations for improvement and development.
- Support teams where needed in implementation of further improvement opportunities.

Realise improvements on major or transversal processes:
Carry out a diagnostic analysis, defining a future state and ensure the implementation of process improvements and elimination of waste on transversal processes;
Provide support to management to increase role modelling:
Role modelling is the key to the sustainability of LEAN. You will need to provide the necessary support to line management through feedback
Ensure alignment with departments in the bank by actively contributing to knowledge management and the continuous improvement of the LEAN approach/methodology
Act as a role model:
You must be seen as a thought leader and be able to find the right balance between formalism (ie. strict guidelines on how to implement LEAN) and flexibility (ie. deviate from standard practices to accommodate specific situations). Furthermore, you will act as a coach and change agent towards the group's senior managers to motivate them to fundamentally alter their mindset.

SKILLS:

- Presentation skills (both verbal and in writing);
- Excellent analytical and problem solving skills;
- Customer focused and process oriented;
- Confident to engage into dialogue with senior managers;
- Pragmatic in the approach for excellence and for continuous improvement;
- Change Management/Continuous improvement methodology, LEAN or similar;
- Experience with project/process management;
- Experience with Service Catalogues is a plus;
- Language: English