Programme Manager Call Centre Implementations

Programme Manager - Call Centre Implementation - 6 months - Netherlands

Amoria Bond require a Programme Manager to assist our client in a call centre implementation. You will hold overall responsibility for the implementation of the systems whilst reporting into the various Steer Co's, liaising with vendors and of course the planning. We need a Programme Manager who has experience of implementing Contact Centres on a large scale and someone who is familiar with Call Centre technologies, such as IVR, Dialer, ACD, Workforce Management and Speech Analytics. You must also have Agent Desktop experience. From RFI to implementation.

If you are a subject matter expert in Call Centre Implementations please send me your CV in word along with a brief description of what projects you have managed in terms of call centre implementations and the technologies. Interviews will be held next Monday.

Amoria Bond operates as an employment agency and employment business. No terminology in this advert is intended to discriminate on the grounds of age or experience, and we confirm that we are happy to accept applications from persons of any age or experience for this role.