Proginfrastructure Provisioning and Retirement Support Engineer

The Infrastructure Provisioning and Retirement Support Engineer will be responsible for the installation, configuration, and maintenance of large, highly utilized Servers to maximize reliability and recoverability. The candidate will work on problems of diverse scope where analysis of data requires evaluation of identifiable factors, and exercise judgment within defined procedures and practices to determine appropriate action.

OVERVIEW

- Support server requests, logical builds in all supported Data Centers and server rooms, including operating system and required layered products (antivirus, backup agents, monitoring agents, clustering, etc.), completion of required qualification documentation to support compliance and any necessary burn-in.
- Install the VMware guest build following the server build process, as described above with the addition to track available VMware host capacity leveraging the processes and mechanisms.
- Fulfill requests for server clustering and retirement, based on accepted clustering tools such as Microsoft Clustering and Veritas.
- Install Solaris global, local and branded zones with the addition to track available zone capacity leverage the processes and mechanisms.
- Receive and execute against master build request as generated via the automated end-to-end provisioning process.
- Manage all aspects of DMZ server builds including Firewall rule adjustment, IP address allocation, and coordination with application teams for completion of required testing.
- Ensure that all layered elements as prescribed in the provisioning request and documented via the standards, work instructions and procedures are correctly installed and are functioning.
- Prior to release of logical build, perform a system review and test to ensure configuration meets the provisioning request and that all aspects of the build are functioning correctly.
- Support server logical retirements from all supported Data Centers and server rooms. Includes all SOP and WI defined activities such as CMDB updates via an RFC, final backup co-ordination, network removal co-ordination, etc.
- Provide logical server restoration services in accordance with data retention policy.
- Adjust any supplier billing mechanisms that may be dependent on logical server counts and provide monthly true-up reporting to demonstrate the reductions achieved via logical retirements.
- Satisfy customer asset management requirements including creation of Notice of Equipment Move form, and disposal of asset in any asset registers utilizing appropriate processes.
- Fully dispose of any retired physical assets in accordance with customer requirements.
- Coordinate with selected hardware maintenance providers to ensure removal of retired physical hardware from maintenance schedules. Provide monthly reporting to the Customer confirming/summarizing all reductions.
- Execute on required migration requests as needed utilizing pre-defined processes and work instructions. Provide post-migration support as required.
- Execute on physical server forklift requests including any pre-migration investigative tasks, and remediation activities. Supply logistics capabilities as necessary. Provide post-migration support as required.
- Execute on any data migration requests including any pre-migration investigative tasks, and remediation activities. Provide post-migration support as required.
- Provisioning and retirement events will be executed against established delivery dates.
- Provide, maintain and manage a definitive hardware and software module library for standard modules and build images.
- Provide provisioning and de-provisioning of virtual and non-virtual server instances based upon Approved Service Patterns such that the environment is ready for System use.
- Provide monitoring, security, antivirus and backup for all components during quick provisioning/de-provisioning activities.
- Provide non-disruptive refresh to provisioned operating environment.
- Provide customer retrievable quick provisioned/de-provisioned reporting/data for performance, capacity, and utilization.
- Provide quick provisioning/de-provisioning integration with supporting infrastructure components and backup and recovery capabilities.
- Provide release and patch currency for all quick provisioned components.
- In collaboration with the customer establish acceptable thresholds for utilization of all shared infrastructure resources including storage (SAN/NAS), virtual technologies (Solaris Zones, VMware), and shared application environments (web hosting, database and mid-tier).
- Monitor all virtual services infrastructures to ensure utilization is within pre-defined target levels.
- Identify opportunities to reclaim capacity or to increase stacking ratios to more effectively consume physical resources.
- Monitor all storage infrastructures to ensure utilization of assigned LUNs/volumes is within pre-defined target levels.

QUALIFICATIONS

- 4-6 years of significant related work experience, plus a professional degree, or equivalent combination of education and experience and/or certification
- Minimum of 3 years' experience as a Server Administrator in an Application Server environment, ie Windows or similar
- Deep understanding of SLM and ITIL processes
- Knowledge of SOX environments
- Good interpersonal and professional skills
- Ability to solve a wide range of difficult problems using professional concepts and company policies and procedures in imaginative and practical ways