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Professional IT Supporter
Eingestellt von ITech Consult
Gesuchte Skills: Network, Support
Projektbeschreibung
REFERENCE NO: 915627NC
INDUSTRY: Pharmaceutical
LOCATION: Basel und Region
STARTING DATE: ASAP
DURATION: 31.12.2016
WORKLOAD: 100%
INTRODUCTION: Since its founding in 1997 ITech Consult AG has expanded its network of freelance IT continuously. Today we have access to over 30,000 reported IT specialists (developers, system specialists, project managers, supporters, etc.) So we are able to present computer science professionals with the required profiles in a short term.
Tasks & Responsibilities:
-Ensuring IT support is provided either onsite or by phone for incidents related to all type of computers, video conferencing & collaboration tools as well as mobile devices
-Investigating, troubleshooting and resolving reported incidents in a timely and efficient manner
-Ensuring services are delivered according agreed service levels in a transparent, reliable and flexible process with a strong customer service focus
-Adhering to the ITIL processes and contributing knowledge to the Knowledge Database
Skill Required:
-Excellent technical skills for analysing and troubleshooting problems in a complex environment and experience with at least one ticketing tool
-Solid understanding and knowledge of the common operating systems (Windows 7, MAC, etc.), the Microsoft Office suite as well as the complete Google suite and of supporting mobile solutions (IOS Based)
-Capability to provide trainings for end users
-Passion for working in a diverse team
-Strong communication skills, with German and English skills both in speaking and writing, and high customer focused behaviour.
INDUSTRY: Pharmaceutical
LOCATION: Basel und Region
STARTING DATE: ASAP
DURATION: 31.12.2016
WORKLOAD: 100%
INTRODUCTION: Since its founding in 1997 ITech Consult AG has expanded its network of freelance IT continuously. Today we have access to over 30,000 reported IT specialists (developers, system specialists, project managers, supporters, etc.) So we are able to present computer science professionals with the required profiles in a short term.
Tasks & Responsibilities:
-Ensuring IT support is provided either onsite or by phone for incidents related to all type of computers, video conferencing & collaboration tools as well as mobile devices
-Investigating, troubleshooting and resolving reported incidents in a timely and efficient manner
-Ensuring services are delivered according agreed service levels in a transparent, reliable and flexible process with a strong customer service focus
-Adhering to the ITIL processes and contributing knowledge to the Knowledge Database
Skill Required:
-Excellent technical skills for analysing and troubleshooting problems in a complex environment and experience with at least one ticketing tool
-Solid understanding and knowledge of the common operating systems (Windows 7, MAC, etc.), the Microsoft Office suite as well as the complete Google suite and of supporting mobile solutions (IOS Based)
-Capability to provide trainings for end users
-Passion for working in a diverse team
-Strong communication skills, with German and English skills both in speaking and writing, and high customer focused behaviour.
Projektdetails
Geforderte Qualifikationen
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Kategorie:
IT Entwicklung, Sonstiges